FAQ Page
Questions and Answers
You can pay by credit card such as Maesto, Visa or Mastercard or by bank transfer.
Absolutely, all payment information on the site is encrypted. In addition, card transactions are managed directly by Shopify Payments, a service provided by Shopify that guarantees data protection in compliance with national and international standards, so we have no way to access your card or your bank details.
After selecting the transfer option, the IBAN to which the transfer should be made will appear. In this case, the delivery time will be longer as the goods will be shipped only after the transfer of funds has been verified.
The base currency is the Euro but you can choose your currency in the menu at the top right. The selected currency will be the payment currency.
No, the total costs are composed only by the cost of the product and shipping.
Of course, we choose the best couriers and the best packaging to ensure the optimal transport of the bottles, however if there is a problem on arrival we will integrate or re-ship the products.
Sure. As soon as we deliver your order to the courier you will receive an email with the tracking number to be entered on the courier's website to check the status of your shipment at any time.
The bottles are packaged in approved and safe boxes for the transport of oil and wine bottles.
When you receive the package, check for tampering or damage. If there are any, it is important to report them directly to the courier so that problems can be resolved quickly.
It depends on the value and number of bottles in the order:
- up to 11 bottles: 12€
- over 11 bottles or 100€ included: FREE
Shipping to Austria usually takes between 4 and 5 working days.
It depends on the value and number of bottles in the order:
- up to 8 bottles: 8€
- over 8 bottles or 100€ included: FREE
Shipping to Germany usually takes between 4 and 5 working days.
Dipende dal valore e dal numero di bottiglie dell'ordine:
- fino a 2 bottiglie: 5€
- oltre 2 bottiglie o 40€ compresi: GRATUITA
La spedizione impiega solitamente tra 1 e 2 giorni lavorativi.
Quando ricevi il pacco controlla che non vi siano manomissioni o danneggiamenti. Nel caso vi fossero è importante segnalarli direttamente al corriere così da rendere possibile una rapida risoluzione dei problemi.
Certo, puoi acquistare i prodotti sul sito e selezionare il ritiro in azienda. Il tuo ordine sarà pronto normalmente in due ore e potrai venirlo a ritirare dal lunedì al venerdì dalle 9:00 alle 13:00 o dalle 15:00 alle 18:00.
The minimum order is 1 bottle and the maximum one is 15 bottles per person.
It depends on the value and number of bottles in the order:
- up to 9 bottles: 20€
- from 10 to 11 bottles: 15€
- from 12 to 15 bottles: FREE
Shipping to Norway usually takes between 5 and 7 working days.
Yes, customs charges shall be paid by the consignee.
It depends on the value and number of bottles in the order:
- up to 11 bottles: 12€
- over 11 bottles or 100€ included: FREE
Shipping to Spain and Portugal usually takes between 4 and 5 working days.
There is no minimum order of bottles, but the maximum order is 12 bottles per person.
It depends on the value and number of bottles in the order:
- up to 9 bottles: 20€
- from 10 to 11 bottles: 15€
- 12 bottles: FREE
Shipping to Switzerland usually takes between 4 and 5 working days.
Yes, customs charges shall be paid by the consignee.
It depends on the value and number of bottles in the order:
- up to 3 bottles: 40€
- from 6 to 8 bottles: 20€
- over 8 bottles or 180€ included: FREE
Shipping to the US usually takes between 10 and 15 working days.
If the bottles do not conform to what you ordered (e.g. by vintage or type) you must avoid opening them and send us an email to wine@casalucii.it with the problem and their photo attached. We will replace them as soon as possible at our expense.
If you want to leave us your comment on the service you can write to wine@casalucii.it. We will take your comments into consideration to always improve our service.
If you have any questions about the service, please send an email to wine@casalucii.it. We will try to answer you as soon as possible.